Operation statuses and response codes

The current state of the operation created as a part of the payment in the Rocketpay payment platform is indicated by its status. The payment platform communicates the operation status in the intermediate and final callbacks and in responses to the request for How to check payment status in the status parameter inside the operation object. Alternatively, you can check any operation status by using Dashboard.

Besides the statuses, the payment platform uses service codes and messages which specify information about the current operation or the possible reasons for declining the operation, including the reasons received from any external payment systems. All the response and error codes, as well as its related messages are unified in the payment platform to make it convenient to convey the information. The unified codes and messages are sent to the merchant web service the same way as the status in the operation.code and operation.message parameters. You can also view this information in Dashboard in the payment details.

Figure: Callback snippet with the information about the current operation

"operation": {
            "id": 65658000001111,
            "type": "sale",
            "status": "success",  // operation status
            "date": "2019-08-30T13:58:12+0000",
            "created_date": "2019-08-30T13:58:06+0000",
            "request_id": "0a5cb476be3a55010fb050ec1c1cbd35361ac912a3",
            "sum_initial": {
                "amount": 10000,
                "currency": "EUR"
            },
            "sum_converted": {
                "amount": 10000,
                "currency": "EUR"
            },
            "code": "0",  // The operation status code
            "message": "Success"  // Explanation to the staus code
        }

If an error occurs while operation request processing, it is indicated by the error request status. Since the operation is not created in this case, the payment platform sends error data in a synchronous response in the code and message parameters. For more information and examples of synchronous error responses, see Response structure.

You may be required to act on some errors. The following table suggests the actions you can take when you receive certain payment status and error code.

Table 1. Statuses and suggested actions
Statuses	Comment	Action
`success`	Operation is performed. There are no further actions required	No action required.
`awaiting 3ds result` `awaiting redirect result` `awaiting clarification` `awaiting customer action` `awaiting merchant auth` `processing`	Operation is in progress	It is necessary to wait
`decline`	Operation was declined: by a customer, by exceeding the requests number limit, by net connection failure or by insufficient funds on the customer account at current moment	Resend the request immediately or after a while.
	Operation was declined due to incorrect data in the request. Fix the issue on your side by correcting the request or contact the technical support for help.	Correct the request and resend it.
	Operation processing was declined due to a technical failure, contact the technical support	Contact the technical support.
	Operation was declined by the risk control system (RCS) or due to other reasons that cannot be eliminated. Comments on the decline can be obtained from the technical support	No action required.
`error`	Error occurred while processing the operation request. Operation is not performed.	Correct the request and resend it.

The possible values of the codes and the messages that are displayed to customers, and suggested to the merchant further actions are given in the tables below.

General codes

Code	Message	Description	Action
0	Success	Operation successfully completed	No action required.
100	General decline	Operation was declined. Payment platform general error	Contact the technical support.
104	Declined by 3DS check	Operation was declined due to unsuccessful authentication	Resend the request.
108	Customer has not returned from ACS	Operation was declined. Customer has not returned from ACS page of the issuing bank.	Resend the request.
109	Declined by AVS check	Operation was declined due to the incorrect entry of billing address	Correct and resend the request.
301	Cancelled	Operation was canceled by the participant	Resend the request.
303	Access denied	Request is prohibited due to lack of permits, for instance because the IP from which the request originates is not included in the allowed IPs list.	Contact the technical support and do not close the payment until you get instructions on how to act in this situation.
309	The amount received during conversion exceeds the limit	Operation was declined as the payment amount exceeds the limit specified by the payment provider	Correct and resend the request.
310	This operation is not allowed by project settings	Operation was declined. This type of operation is not available for the project.	Contact the technical support.
311	Dynamic currency conversion is not available	Operation was declined. Dynamic currency conversion is not available	Contact the technical support.
312	Failed to get currency exchange rate	Operation was declined due to the failure to get currency exchange rate	Resend the request later
313	The payment had't dynamic currency conversion	Operation was declined. The payment had't dynamic currency conversion	Contact the technical support.
314	Provider is not available now to perform the operation	Operation declined because the provider is not currently available.	Resend the request later.
315	Provider account is not available now to perform the operation	Operation declined because the provider account is not currently available.	Resend the request later.
316	Payment method is not available now to perform the operation	Operation was declined because the payment method is not available now to perform the operation	Resend the request later
320	Exchange rate for this Payment ID is out of date	Operation was declined because the exchange rate is not up to date	Resend the request later
325	Merchant account temporary is not available now to perform the operation	Operation was declined. Merchant account temporary is not available now to perform the operation	Resend the request later
402	Declined by Risk System	Operation was declined due to suspicion of a fraud. General anti-fraud decline.	No action required.
501	Internal error	An internal error has occurred	Contact the technical support.
502	Validation error	Received data cannot be validated	Contact the technical support.
504	Insufficient funds on the balance	Request is prohibited due to lack of funds	Contact the technical support.
601	Try again	An error has occurred	Resend the request.
602	Network error	A network error occurred with one of the external services	Resend the request.
603	Auto decline	Operation was declined because of auto decline settings	Resend the request.
702	Malformed request	Request was rejected due to malformed format	Correct and resend the request.
903	Exceeded allowed amount for refund	Total amount of refunds by the bank card exceeds the amount of initial payments	Contact the technical support.
904	Exceeded allowed amount for payout	The bank card exceeded the limits on the amount for payouts	Contact the technical support.
1337	Invalid device type for Google Pay operation	Operation was declined because used invalid device type for Google Pay operation	Try to change device
2003	Invalid JSON string	Invalid JSON string was sent in the request.	Correct and resend the request.
2004	Required field not provided	Required parameter was not sent in the request	Correct and resend the request.
2005	Internal error	An internal error has occurred	Contact the technical support.
2008	Access denied	Request is prohibited due to lack of permits, for instance because the IP from which the request originates is not included in the allowed IPs list.	Contact the technical support and do not close the payment until you get instructions on how to act in this situation.
2014	Addendum data disallowed with COF purchase registration	Addendum data in request with COF purchase registration is not allowed.	Correct and resend the request.
2061	Avs Data Not Found	Operation was declined. The AVS data is needed to proceed	Try to correct the request before resending
2123	Account verification is not allowed	Account verification is not allowed	Correct and resend the request.
2124	Invalid Customer ID	Invalid customer_id was sent in the request	Correct and resend the request.
2154	Customer ID is required for project	The project settings require to pass the customer_id parameter in the request	Correct and resend the request.
2164	Request ID not found	Parameter request_id was not found in the system	Correct the request and resend it
2261	Country not found	Parameter country was not found in the request	Correct the request and resend it
2426	Invalid Email	Invalid email parameter was sent in the request	Correct and resend the request.
2442	Project ID not found	Parameter project_id was not found in the request	Correct and resend the request.
2466	Declined By Pares Settings	An incorrect 3D Secure verification code was entered or an error occurred during the entering	Resend the request.
2541	Unknown Payment Method	Unknown payment_method was sent in the request	Correct and resend the request.
2606	Withdrawal without initial payment is not allowed	Withdrawal without initial payment is not allowed	Correct and resend the request.
2609	Invalid day of birth	Invalid day_of_birth was sent in the request	Correct and resend the request.
2610	Invalid Country	Invalid country was sent in the request	Correct and resend the request.
2611	Invalid City	Invalid city was sent in the request	Correct and resend the request.
2641	Invalid Bank Code or Currency	Invalid bank_id or currency was sent in the request	Correct and resend the request.
2642	Operation amount is greater than limit	Operation amount is greater than allowed limit	Correct and resend the request.
2701	Rules Failed Code	Operation processing failed due to business rules	Contact the technical support.
2801	Bank ID not found	Parameter bank_id was not found in the request	Correct and resend the request.
2881	Country not found	Parameter country was not found in the request	Correct and resend the request.
2945	Invalid operation type for try again request	Invalid operation type for try again the request	Correct and resend the request.
2949	Invalid amount for try again request	Invalid amount for try again the request	Correct and resend the request.
3001	Invalid day of birth from UK merchant	Invalid day of birth was sent in the request from UK merchant	Correct and resend the request.
3002	Invalid Post Code from UK merchant	Invalid post code was sent in the request from UK merchant	Correct and resend the request.
3003	Invalid Surname from UK merchant	Invalid surname was sent in the request from UK merchant	Correct and resend the request.
3004	Invalid Street Address from UK merchant	Invalid street address was sent in the request from UK merchant	Correct and resend the request.
3019	Exceeded count split operation	Operation was rejected because the payment amount is greater than it is possible to perform under the limits, taking into account the number of operations with splitting the payment amount	No action required.
3020	Period of card validity is required for the project	Card expiry date is required but was not sent in the request	Correct and resend the request.
3021	Card expired	Card has expired	Correct and resend the request.
3022	Customer is not presented in saved card request	Customer was not sent in the request for payment by using a saved card	Correct and resend the request.
3023	Provided currency disabled for Project ID	Provided currency is disabled for the project_id	Contact the technical support.
3024	Invalid Payment ID	Invalid payment_id was sent in the request	Correct and resend the request.
3025	Insufficent funds on card	Operation canceled because of insufficient funds on the card account	Correct and resend the request.
3026	Internal Decline	Payment performing through this payment system is not available	Contact the technical support.
3027	Invalid token provided	Invalid token was sent in the request	Correct and resend the request.
3028	Insufficient funds on merchant balance	Insufficient funds on the balance to perform payout	Contact the Rocketpay key account manager
3029	Operation with expired card is not allowed for this provider	Operation was declined due to the provider does not allow using an expired card	Contact the technical support.
3030	Customer currency is not allowed for merchant account	Customer currency is not allowed for the current merchant account	Contact the technical support.
3041	Payment ID already exists	Payment ID already exists in the system	Correct and resend the request.
3059	Current payment or operation type does not allow this action	Current payment or operation type does not allow this action	Correct the request and resend it
3060	Current payment or operation status does not allow this action	Current payment or operation status does not allow the attempted action	Contact the technical support.
3061	Transaction not found	Payment is not found in the system. This error is possible only in a synchronous response to a payment status request. For more information about payment status request, see How to check payment status	Resend the request or contact the technical support
3062	Payment details not received	Failed to get payment details at the moment, for example because the requested payment does not exist in the payment platform. This error is possible only in a synchronous response to a payment status request. For more information about payment status request, see How to check payment status	Resend the request later or ask the technical support for assistance to check whether the requested payment is available in the payment platform.
3081	State Machine Flow Break	Error payment processing	Contact the technical support.
3101	Card not found	Card data from Token does not belong to the customer in the request	Correct and resend the request.
3102	Invalid payment constraint	Operation by the card failed to validate system business rules	Contact the technical support.
3103	Payout was declined due to constraint for card type	Payout was declined due to issuer restrictions related to card type	Contact the technical support.
3104	Payment Constraint Invalid Payout Amount	Maximum payout limit has been exceeded	Correct and resend the request.
3105	Card country is forbidden	Performing an operation with the card issued in the specified country is not allowed	Correct and resend the request.
3106	Payment Constraint Invalid Monthly Payout	Monthly payout limit has been exceeded	Resend the request later.
3107	Payout Constraint, card without successful purchase	Crediting as part of the basic money transfer processing has been declined due to declined debiting	Contact the technical support.
3108	Payment Constraint Invalid Weekly Payout	Weekly payout limit has been exceeded	Resend the request later.
3109	Payment Constraint Invalid 24 Hour Payout	Daily payout limit has been exceeded	Resend the request later.
3110	Payment Constraint Monthly payout operations number exceeded	Monthly limit on the number of payouts has been exceeded	Resend the request later.
3111	Payment Constraint Weekly payout operations number exceeded	Weekly limit on the number of payouts has been exceeded	Resend the request later.
3112	Payment Constraint 24 hour payout operations number exceeded	Daily limit on the number of payouts has been exceeded	Resend the request later.
3118	Operation amount will be less than one minor unit after conversion by IPS	The operation is rejected because after the conversion performed by the global card network the operation amount will be less than one minor unit	Correct and resend the request.
3119	Request currency does not match channel currency	Currency specified in the request does not match the channel currency	Correct and resend the request.
3120	The payment amount should not exceed 25 USD for the MCC	Operation was declined as the payment amount for the MCC should not exceed 25 USD or equivalent amount.	Correct and resend the request.
3121	Invalid currency	Invalid currency was sent in the request	Correct and resend the request.
3122	Invalid customer amount	Customer amount is invalid	Correct the request and resend it
3123	Invalid API Key	Invalid API Key was sent in the request	Correct and resend the request.
3124	Invalid certificate	Error while request processing	Contact the technical support.
3141	CVV is required	CVV is required in the request	Correct and resend the request.
3161	Invalid Holder	Invalid card_holder was sent in the request	Correct and resend the request.
3181	COF purchase registration ID not found	Identifier of the COF purchase registration passed in the request was not found	Correct and resend the request.
3182	Duplicate COF purchase scheduled payment ID	Payment identifier for the COF purchase is duplicated	Correct and resend the request.
3183	COF purchase registration ID is invalidated due to card expiry date	Card for the specified COF purchase registration ID has expired	No actions required
3184	COF purchase registration ID is cancelled	The COF purchase for the passed recurring_id was canceled.	Contact the technical support.
3191	Need clarification	Additional payment information submission is needed	Correct and resend the request.
3192	Remittance currency mismatched	Request currency and recipient account's currency mismatch	Correct the request and resend it
3193	Remittance is not allowed for this project	Remittances are not allowed in your project	Contact the technical support.
3194	Recipient ID is not found	Cannot find the recipient ID.	Correct the request and resend it
3195	Recipient ID is forbidden	Recipient ID is not allowed.	Correct the request and resend it
3196	Remittance is not supported by payment system	Remittances are not supported by the payment system.	Contact the technical support.
3197	Remittance is not allowed for this payment method	Remittances are not allowed in the payment method	Contact the technical support.
3198	Auto decline due too long verification	Operation was declined because of auto decline settings (verification took too long time)	Contact the technical support and resend the request.
3199	Operation was declined by AML checks	Operation was declined by AML checks. Contact your Account Manager for details.	Contact the technical support.
3200	Invalid status	Invalid status was sent in the request	Correct the request and resend it
3201	Expected error	Operation was rejected due to payment routing error	Contact the technical support.
3221	Card token not found	Token was not found in the request	Correct and resend the request.
3230	The operation with such merchant_refund_id already exists	Operation was rejected as the merchant refund ID passed in the request already exists in the payment platform	Correct and resend the request.
3241	Customer not found	Customer is not match the token in the request	Correct and resend the request.
3242	Account must be defined	Account object is required for this payment method	Correct and resend the request.
3243	Account must not be defined	Account object is disallowed for this payment method	Correct and resend the request.
3244	Bank id must be defined	Bank ID is required for this payment method	Correct and resend the request.
3261	Invalid signature	Invalid signature was sent in the request	Correct and resend the request.
3262	Empty signature	The value of the signature in the request is empty	Correct and resend the request.
3281	Converted amount is less than one minor unit	Converted amount is less than one minor currency unit.	Contact the technical support.
3283	Refund amount more than initial amount	Refund amount is more than initial amount	Correct and resend the request.
3284	Refund currency mismatched or empty	Refund currency mismatches or is empty	Correct and resend the request.
3285	Cannot make refund because of timeout block for repeat refund	The operation was rejected due to restrictions on the frequency of refund requests	Contact the technical support.
3286	The property amount is required	Missing amount in request. When passing the currency parameter, you must pass the amount parameter	Correct and resend the request.
3287	The property currency is required	The currency parameter in the request is missing. When passing the amount parameter, you must pass the currency parameter	Correct and resend the request.
3288	Refund prohibited on disputed transaction	Refund performing is prohibited for payments with chargebacks	Contact the technical support.
3289	The operation amount is less than fix fee of tariff	The operation was rejected because the amount is less than fix fee of tariff	Correct and resend the request.
3291	Incorrect merchant account settings for operation	The operation was rejected because only one operation type is allowed for the merchant account	Correct and resend the request.
3292	Online gambling payouts are not available for this MCC	Online gambling payouts are not available for this MCC	Contact the technical support.
3293	Payout method not filled in merchant account	Payout method not filled in merchant account	Contact the technical support.
3297	The provider's daily limit for the merchant account for the total amount of transactions has been exceeded	Operation was declined because the total amount of operations exceeds the daily limit imposed by the payment provider for the merchant account	Resend the request later.
3298	The provider's daily limit on the total amount of transactions has been exceeded	Operation was declined because the total amount of operations exceeds the daily limit imposed by the payment provider	Resend the request later.
3299	Sorry, the merchant status does not allow you to create an operation	Operation cannot be created for this merchant	Contact the technical support.
3301	Recurring registration is expired	Operation was rejected because a registered COF purchase associated with this ID has expired	Correct and resend the request.
3303	Manual cascading is disabled for this project	Request rejected because cascading of the specified type is not enabled for the specified project.	Contact the technical support.
3304	The quantity of cascading steps for this payment method is exceeded	Operation rejected because the number of cascading steps for this payment method is exceeded.	Contact the technical support.
3305	Payment Constraint 30-days Payout operations number exceeded for MCC 7995 Domestic.	Operation was rejected because of exceeding the monthly operations limit on payouts for MCC 7995 Domestic.	Resend the request later.
3306	Payment Constraint 30-days Payout operations number exceeded for MCC 7995 Cross-border	Operation was rejected because of exceeding the monthly limit operations on payouts for MCC 7995 Cross-border	Resend the request later.
3307	Payment Constraint 30-days Payout operations number exceeded for Money transfer Domestic	Operation was rejected because of exceeding the monthly operations limit on payouts Money transfer Domestic	Resend the request later.
3308	Payment Constraint 30-days Payout operations number exceeded for Money transfer Cross-border	Operation was rejected because of exceeding the monthly operations limit on payouts Money transfer Cross-border	Resend the request later.
3309	Payment Constraint 30-days Payout operations number exceeded for Funds disbursement Domestic	Operation was rejected because of exceeding the monthly operations limit on payouts for Funds disbursement Domestic	Resend the request later.
3310	Payment Constraint 30-days Payout operations number exceeded for Funds disbursement Cross-border	Operation was rejected because of exceeding the monthly operations limit on payouts for Funds disbursement Cross-border	Resend the request later.
3311	Payment Constraint Invalid Weekly Payout for MCC 7995 Domestic.	Operation was rejected because of exceeding the weekly limit on payouts for MCC 7995 Domestic.	Resend the request later.
3312	Payment Constraint Invalid Weekly Payout for MCC 7995 Cross-border	Operation was rejected because of exceeding the weekly limit on payouts for MCC 7995 Cross-border	Resend the request later.
3313	Payment Constraint Invalid Weekly Payout for Money transfer Domestic	Operation was rejected because of exceeding the weekly limit on payouts Money transfer Domestic	Resend the request later.
3314	Payment Constraint Invalid Weekly Payout for Money transfer Cross-border	Operation was rejected because of exceeding the weekly limit on payouts Money transfer Cross-border	Resend the request later.
3315	Payment Constraint Invalid Weekly Payout for Funds disbursement Domestic	Operation was rejected because of exceeding the weekly limit on payouts for Funds disbursement Domestic	Resend the request later.
3316	Payment Constraint Invalid Weekly Payout for Funds disbursement Cross-border	Operation was rejected because of exceeding the weekly limit on payouts for Funds disbursement Cross-border	Resend the request later.
3317	Payment Constraint Invalid 24 Hour Payout for MCC 7995 Domestic.	Operation was rejected because of exceeding the daily limit on payouts for MCC 7995 Domestic.	Resend the request later.
3318	Payment Constraint Invalid 24 Hour Payout for MCC 7995 Cross-border	Operation was rejected because of exceeding the daily limit on payouts for MCC 7995 Cross-border	Resend the request later.
3319	Payment Constraint Invalid 24 Hour Payout for Money transfer Domestic	Operation was rejected because of exceeding the daily limit on payouts Money transfer Domestic	Resend the request later.
3320	Payment Constraint Invalid 24 Hour Payout for Money transfer Cross-border	Operation was rejected because of exceeding the daily limit on payouts Money transfer Cross-border	Resend the request later.
3321	Payment Constraint Invalid 24 Hour Payout for Funds disbursement Domestic	Operation was rejected because of exceeding the daily limit on payouts for Funds disbursement Domestic	Resend the request later.
3322	Payment Constraint Invalid 24 Hour Payout for Funds disbursement Cross-border	Operation was rejected because of exceeding the daily limit on payouts for Funds disbursement Cross-border	Resend the request later.
3323	Payment Constraint Invalid 30-days Payout for MCC 7995 Domestic.	Operation was rejected because of exceeding the monthly limit on payouts amount for MCC 7995 Domestic.	Resend the request later.
3324	Payment Constraint Invalid 30-days Payout for MCC 7995 Cross-border	Operation was rejected because of exceeding the monthly limit on payouts amount for MCC 7995 Cross-border	Resend the request later.
3325	Payment Constraint Invalid 30-days Payout for Money transfer Domestic	Operation was rejected because of exceeding the monthly limit on payouts amount Money transfer Domestic	Resend the request later.
3326	Payment Constraint Invalid 30-days Payout for Money transfer Cross-border	Operation was rejected because of exceeding the monthly limit on payouts amount Money transfer Cross-border	Resend the request later.
3327	Payment Constraint Invalid 30-days Payout for Funds disbursement Domestic	Operation was rejected because of exceeding the monthly limit on payouts amount for Funds disbursement Domestic	Resend the request later.
3328	Payment Constraint Invalid 30-days Payout for Funds disbursement Cross-border	Operation was rejected because of exceeding the monthly limit on payouts amount for Funds disbursement Cross-border	Resend the request later.
3329	Payment Constraint Weekly payout operations number exceeded for MCC 7995 Domestic.	Operation was rejected because of exceeding the weekly limit on payouts number for MCC 7995 Domestic.	Resend the request later.
3330	Payment Constraint Weekly payout operations number exceeded for MCC 7995 Cross-border	Operation was rejected because of exceeding the weekly limit on payouts number for MCC 7995 Cross-border	Resend the request later.
3331	Payment Constraint Weekly payout operations number exceeded for Money transfer Domestic	Operation was rejected because of exceeding the weekly limit on payouts number Money transfer Domestic	Resend the request later.
3332	Payment Constraint Weekly payout operations number exceeded for Money transfer Cross-border	Operation was rejected because of exceeding the weekly limit on payouts number Money transfer Cross-border	Resend the request later.
3333	Payment Constraint Weekly payout operations number exceeded for Funds disbursement Domestic	Operation was rejected because of exceeding the weekly limit on payouts number for Funds disbursement Domestic	Resend the request later.
3334	Payment Constraint Weekly payout operations number exceeded for Funds disbursement Cross-border	Operation was rejected because of exceeding the weekly limit on payouts number for Funds disbursement Cross-border	Resend the request later.
3335	Payment Constraint 24 hour payout operations number exceeded for MCC 7995 Domestic.	Operation was rejected because of exceeding the daily limit on payouts number for MCC 7995 Domestic.	Resend the request later.
3336	Payment Constraint 24 hour payout operations number exceeded for MCC 7995 Cross-border	Operation was rejected because of exceeding the daily limit on payouts number for MCC 7995 Cross-border	Resend the request later.
3337	Payment Constraint 24 hour payout operations number exceeded for Money transfer Domestic	Operation was rejected because of exceeding the daily limit on payouts number for Money transfer Domestic	Resend the request later.
3338	Payment Constraint 24 hour payout operations number exceeded for Money transfer Cross-border	Operation was rejected because of exceeding the daily limit on payouts number for Money transfer Cross-border	Resend the request later.
3339	Payment Constraint 24 hour payout operations number exceeded for Funds disbursement Domestic	Operation was rejected because of exceeding the daily limit on payouts number for Funds disbursement Domestic	Resend the request later.
3340	Payment Constraint 24 hour payout operations number exceeded for Funds disbursement Cross-border	Operation was rejected because of exceeding the daily limit on payouts number for Funds disbursement Cross-border	Resend the request later.
3341	Payout was declined due to card constraints	Operation was declined due to issuer restrictions	Contact the technical support.
3342	Payment Constraint Invalid 24 hour Payout for Cryptocurrency Domestic	Operation was rejected because of exceeding the daily limit of the number of the cross-border cryptocurrency payouts.	Try to resend the request later
3343	Payment Constraint Invalid 24 hour Payout for Cryptocurrency Cross-border	Operation was rejected because of exceeding the daily limit of the number of the cross-border cryptocurrency payouts.	Try to resend the request later
3344	Payment Constraint Invalid Weekly payout for Cryptocurrency Domestic	Operation was rejected because of exceeding the weekly limit of the domestic cryptocurrency payouts.	Try to resend the request later
3345	Payment Constraint Invalid Weekly payout for Cryptocurrency Cross-border	Operation was rejected because of exceeding the weekly limit of the cross-boarder cryptocurrency payouts.	Try to resend the request later
3346	Payment Constraint Invalid 30-days Payout for Cryptocurrency Domestic	Operation was rejected because of exceeding the 30-days limit of the domestic cryptocurrency payouts.	Try to resend the request later
3347	Payment Constraint Invalid 30-days Payout for Cryptocurrency Cross-border	Operation was rejected because of exceeding the 30-day limit of the cross-boarder cryptocurrency payouts.	Try to resend the request later
3348	Payment Constraint 24 hour payout operations number exceeded for Cryptocurrency Domestic	Operation was rejected because of exceeding the 24-hour limit of the dometic cryptocurrency payouts.	Try to resend the request later
3349	Payment Constraint 24 hour payout operations number exceeded for Cryptocurrency Cross-border	Operation was rejected because of exceeding the 24-hour limit of the cross-boarder cryptocurrency payouts.	Try to resend the request later
3350	Payment Constraint Weekly payout operations number exceeded for Cryptocurrency Domestic	Operation was rejected because of exceeding the weekly limit of the domestic cryptocurrency payouts.	Try to resend the request later
3351	Payment Constraint Weekly payout operations number exceeded for Cryptocurrency Cross-border	Operation was rejected because of exceeding the weekly limit of the cross-boarder cryptocurrency payouts.	Try to resend the request later
3352	Payment Constraint 30-days Payout operations number exceeded for Cryptocurrency Domestic	Operation was rejected because of exceeding the 30-days limit of the domestic cryptocurrency payouts.	Try to resend the request later
3353	Payment Constraint 30-days Payout operations number exceeded for Cryptocurrency Cross-border	Operation was rejected because of exceeding the 30-days limit of the cross-boarder cryptocurrency payouts.	Try to resend the request later
3355	Payment Constraint 24 hour operations number exceeded for same card	Operation was rejected because of exceeding the daily limit on operations number for same card	Resend the request later.
3356	The operation is not allowed for this card	The payment is prohibited as any payment operations are not allowed for this card	No action required.
3357	Payment Constraint 30-days operations number exceed for same card.	Operation was rejected because of exceeding the monthly limit on operations number for same card	Resend the request later.
3358	Operation amount is less than limit	Operation amount is less than allowed limit	Correct and resend the request.
3360	Payment amount cannot exceed 50 EUR for prepaid non-reloadable card	If the sender uses a prepaid non-reloadable card, the amount to be debited cannot exceed `50 EUR`	Correct and resend the request.
3400	AFT Payment Constraint for Commercial cards	Operation was declined due to restrictions on using commercial cards by sender	Correct and resend the request.
3402	Payment Constraint 25000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards	Operation was rejected because of exceeding the `25000 USD` limit on one MoneySend Funding Transaction for consumer cards	Correct and resend the request.
3403	Payment Constraint 50000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards	Operation was rejected because of exceeding the `50000 USD` limit on one MoneySend Funding Transaction for small business cards	Correct and resend the request.
3404	Payment Constraint 25000 USD Amount limit exceeded for MoneySend payout by Consumer cards	Operation was rejected because of exceeding the `25000 USD` limit on one MoneySend payout for consumer cards	Correct and resend the request.
3405	Payment Constraint 2500 USD Amount limit exceeded for Money transfer	Operation was rejected because of exceeding the `2500 USD` amount limit for Money transfer	Correct and resend the request.
3406	Payment Constraint 50000 USD Amount limit exceeded for MoneySend payout by Small business cards	Operation was rejected because of exceeding the `50000 USD` limit on one MoneySend payout for small business cards	Correct and resend the request.
3407	Payment Constraint Invalid 30-days MoneySend payout for Consumer cards	Operation was rejected because of exceeding the monthly `25000 USD` limit on MoneySend payouts for consumer cards	Resend the request later.
3408	Payment Constraint Invalid 30-days MoneySend payout for Small business cards	Operation was rejected because of exceeding the monthly `50000 USD` limit on MoneySend payouts for small business cards	Resend the request later.
3409	Payment Constraint 2500 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards	Operation was rejected because of exceeding the `2500 USD` limit on one MoneySend Funding Transaction for consumer cards	Correct and resend the request.
3410	Payment Constraint 2500 USD Amount limit exceeded for MoneySend payout by Consumer cards	Operation was rejected because of exceeding the `2500 USD` limit on one MoneySend payout for consumer cards	Correct and resend the request.
3411	Payment cannot be made due to location of the sender's card issuer outside the Europe Region	The sender's card issuer must be located in the European region	Correct and resend the request.
3412	Payment Constraint 25000 USD Amount limit exceeded for MoneySend payout by Small business cards	Operation was rejected because of exceeding the `25000 USD` limit on one MoneySend payout for small business cards	Correct and resend the request.
3413	Payment Constraint 25000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards	Operation was rejected because of exceeding the `25000 USD` limit on one MoneySend Funding Transaction for small business card	Correct and resend the request.
3414	Payment Constraint 50000 USD Amount limit exceeded for MoneySend payout by Consumer cards	Operation was rejected because of exceeding the `50000 USD` limit on one MoneySend payout for consumer cards	Correct and resend the request.
3415	Payment Constraint 100000 USD Amount limit exceeded for MoneySend payout by Small business cards	Operation was rejected because of exceeding the `100000 USD` limit on one MoneySend payout for small business cards	Correct and resend the request.
3416	Payment Constraint 50000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards	Operation was rejected because of exceeding the `50000 USD` limit on one MoneySend Funding Transaction for consumer cards	Correct and resend the request.
3417	Payment Constraint 100000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards	Operation was rejected because of exceeding the `100000 USD` limit on one MoneySend Funding Transaction for small business card	Correct and resend the request.
3418	Payment Constraint 75000 USD Amount limit exceeded for MoneySend payout by Small business cards	Operation was rejected because of exceeding the `75000 USD` limit on one MoneySend payout for small business cards	Correct and resend the request.
3419	Payment Constraint 75000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards	Operation was rejected because of exceeding the `75000 USD` limit on one MoneySend Funding Transaction for small business card	Correct and resend the request.
3431	Money transfer is not possible for two identical cards	The sender's PAN matches the recipient's PAN	Correct and resend the request.
3432	The request must contain either the identifier of the saved card or complete card details	Both the saved card ID and complete card details have been passed in objects `sender` and/or `recipient`	Correct and resend the request.
3433	The request contains complete card details for both cards. This endpoint is for making a payment using saved card data only	Complete card details of both the sender and the recipient have been specified in the request. Note that this endpoint is intended only for sending requests to make payments using saved card data	Correct and resend the request.
3434	The sender's card expired	The card of the sender has expired	Correct and resend the request.
3435	The recipient's card expired	The card of the recipient has expired	Correct and resend the request.
3436	The sender's card is invalid	The sender's card specified in the request is invalid	Correct and resend the request.
3437	The recipient's card is invalid	The recipient's card specified in the request is invalid	Correct and resend the request.
3438	Saved sender card has no expiration date	The sender's card expiry date is needed to proceed	Correct and resend the request.
3439	The saved card has no expiration date	The card expiry date is needed to proceed	Correct and resend the request.
3450	Payment Constraint Invalid 24 Hour AFT for Money transfer Domestic	Operation was rejected because of exceeding the daily limit on AFT amount for Money transfer Domestic	Resend the request later.
3451	Payment Constraint Invalid Weekly AFT for Money transfer Domestic	Operation was rejected because of exceeding the weekly limit on AFT amount for Money transfer Domestic	Resend the request later.
3452	Payment Constraint Invalid 30-days AFT for Money transfer Domestic	Operation was rejected because of exceeding the monthly limit on AFT amount for Money transfer Domestic	Resend the request later.
3470	Payment was declined due to sender's card constraints	Operation performing was rejected due to the type of the sender's card	Contact the technical support.
3471	Payment was declined due to recipient's card constraints	Operation performing was rejected due to the type of the recipient's card	Contact the technical support.
3472	Payment was declined due to constraints in the region of the recipient card	Operation performing was rejected due to the region of the recipient's card issuer	Contact your key account manager.
3480	Payment cannot be made due to location of the sender's card issuer outside the EEA	The sender's card issuer cannot be located outside the EEA	Correct and resend the request.
3485	Payment was declined due to location of the recipient's card issuer	Operation was rejected because of the location of the recipient's card issuer.	Contact your key account manager
3490	Required fields for Debt Repayment are missing	The required parameters for performing a debt repayment operation are not specified in the request.	Correct and resend the request.
3491	Invalid card type for Debt Repayment	Invalid card type for performing a debt repayment operation.	Correct and resend the request.
3609	Operation amount must be equal to the initial amount	Operation amount must be the same as the amount of the initial operation	Correct and resend the request.
3610	Refund unavailable for the current operation	Refund is prohibited for this operation	Contact the technical support.
3611	AFT reversal must be used to refund within the first 24 hours of the original AFT	Current operation can be canceled only within the first 24 hours after it was initially executed.	Contact the technical support.
3612	One or more required money transfer fields are empty	Additional information about the sender and/or the recipient is required	Correct and resend the request.
3613	Duplicate operation	Operation rejected because an operation with the same customer ID and the payment amount already exists	Resend the request later.
9999	Awaiting processing	Awaiting internal processing. Please wait	It is necessary to wait

Codes from Risk Control System (RCS)

Code	Message	Description	Action
1401	RCS reject. PAN is Blacklisted in RCS	Card PAN is blacklisted in RCS	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1402	RCS reject. Customer is Blacklisted in RCS	Customer is blacklisted in RCS	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1403	RCS reject. Cardholder is Blacklisted in RCS	Cardholder is blacklisted in RCS	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1404	RCS reject. IIN is Blacklisted in RCS	Card IIN is blacklisted in RCS	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1405	RCS reject. IP is Blacklisted in RCS	Customer IP address is blacklisted in RCS	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1406	RCS reject. Email is Blacklisted in RCS	Customer email address is blacklisted in RCS	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1407	RCS reject. Phone is Blacklisted in RCS	Customer phone number is blacklisted in RCS	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1408	RCS reject. Card is compromised	Customer card is lost or stolen	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1409	RCS Reject. Interval too short	Operation frequency limit exceeded	No further actions required
1410	RCS reject. Domain is forbidden	Domain is blacklisted in RCS	No further actions required
1411	RCS reject. Country is forbidden	Operation processing is prohibited for this country	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1412	RCS reject. Country mismatch	Country mismatch for a customer	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1413	RCS reject. Country limit exceeded	The limit of countries from which operations were carried out has been exceeded	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1415	RCS reject. Rejected by Scoring system	The payment has been rejected by the scoring system.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1416	RCS reject. Restricted transaction type	Operation processing is prohibited for this payment	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1417	RCS reject. Rejected by AML KZ sanction list	First name, family name, or tax ID are listed in the sanctions list of Republic of Kazakhstan.	No further actions required.
418	RCS reject. The provider limit on the total amount of transactions has been exceeded	The total provider limit reached.	No further actions required.
1419	RCS reject. Operation amount is greater than limit	The maximum transaction limit is exceeded.	No further actions required.
1420	RCS reject. Operation amount is less than limit	The transaction limit amount is below the minimum limit.	No further actions required.
1421	RCS reject. Invalid amount	The specified payment amount is out of range.	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1422	RCS reject. Amount limit exceeded	Payment amount limit has been exceeded	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1423	RCS reject. Remittance amount limit exceeded	Remittance amount limit exceeded	No further actions required
1424	RCS reject. Rejected by AML KG sanction list	The user name is listed in the sanctions list of Republic of Kyrgyzstan	No further actions required. Contact the technical support to find out what else can be done in this situation.
1425	RCS reject. Rejected by AML UN sanction list	The payment has been rejected because the user is found in the AML UN list.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1426	RCS reject. User level does not satisfy the criteria	User trust level does not match the set criteria.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1427	RCS reject. Transaction source is suspicious	The transaction source is suspicious.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1428	RCS reject. Device fingerprint is Blacklisted in RCS	The device fingerprint is found in the RCS black list.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1429	RCS reject. User success rate below threshold	The rate of successful transactions for the user is below the set threshold.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1430	RCS reject. User has too many declined operations	The number of declined transactions for the user has reached the set threshold.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1431	RCS reject. Allowed number of cards exceeded	Allowed number of cards used for payment processing has been exceeded	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1432	RCS reject. Allowed number of emails exceeded	Allowed number of emails used for payment processing has been exceeded	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1433	RCS reject. Count limit exceeded	Operation count limit has been exceeded	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1434	RCS reject. Duplicate transaction	The user has already made a payment with the same amount by using the same payment method.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1435	RCS reject. Allowed number of users exceeded	Allowed number of different identifiers for the customer has been exceeded	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1436	RCS reject. Remittance count limit exceeded	Remittance count limit exceeded	No further actions required
1437	RCS reject. Customer bank is Blacklisted in RCS	The bank that issued the card with the specified IIN is mentioned in the RCS black list.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1438	RCS reject. Customer account number is Blacklisted in RCS	The account number of the user is mentioned in the RCS black list.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1439	RCS reject. Allowed number of account numbers exceeded	The user reached the limit for the count of account numbers for the payment.	No further actions required. Contact the technical support to find out what else can be done in this situation.
1441	RCS reject. Rejected by compliance restriction	Rejected due to compliance restrictions	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1451	RCS reject. Rejected by AML restriction	Rejected as a result of an AML check	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1452	RCS reject. Rejected by AML UK sanction list	Rejected due to a match with the AML UK sanctions list of cardholder names	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1453	RCS reject. Rejected by AML US sanction list	Rejected due to a match with the AML US sanctions list of cardholder names	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1454	RCS reject. Rejected by AML RU sanction list	Rejected due to a match with the AML RU sanctions list of cardholder names	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1455	RCS reject. Rejected by AML phrase list	Rejected due to a match with the AML phrase list of cardholder names	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1456	RCS reject. Rejected by holdername format validation	Rejected due to failing a cardholder name validation check	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1457	RCS reject. Rejected by AML EU sanction list	Rejected due to a match with the AML EU sanctions list of cardholder names	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1461	RCS reject. Restricted card product code	Restricted card product code	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1462	RCS reject. Restricted card type	Restricted card type	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1463	RCS reject. Cardholder name mismatch	Cardholder name mismatch	No further actions required. You can also contact the technical support to find out what else can be done in this situation.
1464	RCS reject. Remittance currency mismatch	Remittance currency mismatch	No further actions required
1499	RCS reject. Machine Learning recommendation	Suspicion of fraud from the ML module	No further actions required. You can also contact the technical support to find out what else can be done in this situation.

Codes from external card payment systems

Code	Message	Description	Action
10000	General decline	Operation was declined by PSP for an unknown reason	Resend the request.
10100	Declined by external provider	Operation was declined by PSP without explanation	Resend the request.
10101	Decline due to amount or frequency limit	Operation was declined due to amount or frequency limitation	Correct the request before resending or resend the request later
101011	Decline due to amount limit	Operation was declined due to limitation of amount	Correct and resend the request.
101012	Decline due to amount limit per period for the customer	Operation was declined due to limitation of payment amount per period for a customer	Resend the request later.
101013	Decline due to frequency limit	Operation was declined due to limitation of payment attempts frequency	Resend the request later.
101014	Too much declined operations per period for the customer	Operation was declined due to limitation of payment attempts frequency per period for a customer	Resend the request later.
10102	Incorrect data entered	Operation was declined due to incorrect card data entry	Correct and resend the request.
101021	Incorrect PAN	Operation was declined due to incorrect card PAN entry	Correct and resend the request.
10103	Incorrect PIN or CVV	Operation was declined due to incorrect PIN or CVV entry	Correct and resend the request.
10104	Incorrect 3DS password	Operation was declined due to incorrect 3DS password entry	Resend the request.
10105	Insufficient funds on card	Operation was declined due to insufficient funds on the card	Resend the request.
10106	Card expired	Operation was declined due to incorrect card expiry date entry.	Correct and resend the request.
10107	Allowable PIN tries exceeded	Operation was declined due to multiple entry of incorrect PIN.	Resend the request.
10108	Maestro MO/TO operation is prohibited for this country	Operation was declined because MO/TO payments are not allowed in the country specified in the request	Correct and resend the request.
10109	COF payment registration or customer payment data saving is not approved by external provider	COF payment registration or customer payment data saving is not approved by external provider.	Resend the request later.
10110	Subscription is canceled by customer on the issuer side	Operation was declined because customer canceled subscription on the issuer side	No action required
10111	Only one partial cancel available	Operation was declined. Only one partial cancel available	No action required
10112	Insufficient Funds. Retry later	Operation was declined because of insufficient funds on the card.	Resend the request later.
10113	Insufficient Funds. Do not retry	Operation was declined due to insufficient funds on the card	No action required
10114	Declined by 3DS Check	Operation was declined when attempting 3DS authentication.	Resend the request later.
10201	Refer to card issuer	Operation was declined by issuer. Contact the card issuer	Correct and resend the request.
10202	Issuer inoperative	Operation was declined due to the unavailability of the card issuer	Resend the request.
10203	Pick-up card	Operation was declined due to a special response from the bank that the card was compromised	No action required.
10204	Restrictions for the customer card	Operation was declined due to restrictions on the customer card. Contact the card issuer	Correct and resend the request.
10205	Not enrolled for 3DS	Operation was declined due to the customer card does not support 3D-Secure authentication	Correct and resend the request.
102051	3DS authentication is required	Operation was declined. 3DS authentication is required	Try to resend the request
10301	Operation was cancelled	Operation was cancelled by the participant	Resend the request.
10401	Declined by PSP risk system	Operation was declined by PSP risk department. Do not show this message to a customer	Correct and resend the request.
10402	Suspicious operation	Operation was declined by PSP anti-fraud system	No action required.
10403	Fraud/Security. Try again using 3DS authentication	Operation was declined by PSP anti-fraud system because the 3-D Secure authentication is necessary	Complete the procedure of the 3-D Secure authentication
10404	Suspected fraud. Do not try again	Operation was declined by PSP anti-fraud system	Contact the technical support.
10405	Fraud or closed account. Do not try again	Operation was declined by PSP anti-fraud system	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
10501	Refer to acquirer	Operation was declined due to incorrect interaction with PSP	Contact the technical support.
105012	Decline due to two or more unsuccessful 3DS authentication. Please finalize 3DS authentication flow.	Operation was declined due to two or more unsuccessful 3DS authentication	Try to resend the request
10502	Error during operation validation	Operation was declined during the operation data validation process	Correct and resend the request.
10503	Incorrect acquirer settings	Operation was declined due to incorrect settings. Contact the acquirer	Contact the technical support.
10504	Insufficient funds on acquirer balance	Operation was declined due to insufficient funds on the acquirer balance	Contact the technical support.
10505	PSP system is inoperative	Operation was declined due to the unavailability of PSP. Please try again later	Resend the request.
10601	Try again	Operation was declined. Please try again	Resend the request.
10602	Time-out	Operation was declined due to time-out. Please try again	Resend the request.
10603	Operation could not be authorized. Try again later	Operation could not be authorized now. Please try again later	Resend the request.
10701	Wrong requests sequence	Operation was declined due to incorrect sequence of requests	Correct and resend the request.
10702	Invalid request	Operation was declined due to malformed format of the request	Contact the technical support.
10703	Incorrect eci	Operation was declined due to incorrect ECI code received by the acquirer	Contact the technical support.
10704	Card holder not found	Operation was declined because the acquirer requires a card holder parameter	Contact the technical support.
10705	The request contains no fields of the customer object	Operation was declined due to insufficient customer data requested by the acquirer	Contact the technical support.
10706	Refund unavailable for current operation	Refund operation was declined by acquirer as it is unavailable	Contact the technical support.
10707	Required rental information is not present	Operation was declined due to insufficient rental information	Contact the technical support.
10708	Required flight details is not present	Operation was declined due to insufficient flight details	Contact the technical support.
10709	Additional customer 3‑D Secure authentication required	Operation was declined by issuer as the customer did not passed the 3‑D Secure authentication. Please contact the card issuer	Contact the technical support.
10722	Strong Customer Authentication mandated according to PSD2	Operation was declined since it was not authenticated in accordance with the SCA (Strong Customer Authentication) requirements	Contact the technical support
10801	External provider approved but did not process the operation	External provider approved but did not process the operation	Contact the technical support.
10805	Life cycle (Mastercard use only)	Operation was declined by issuer due to incorrect entry of card expiry date or card number	Try to correct the request before resending
10806	Policy (Mastercard use only)	Operation was declined by issuer	Please contact the technical support
10807	Fraud/Security (Mastercard use only)	Operation was declined by issuer due to suspicion of a fraud	No required action necessary. You can also contact the technical support to find out what else can be done in this situation.
108010	Life cycle. Do not try again	Operation was declined by issuer due to incorrect entry of card expiry date or card number	No action required.
10811	Policy. Do not try again	Operation was declined by the issuer	No action required.
10812	Invalid card. Do not try again	Operation was declined because the card is invalid	No action required.
19999	Awaiting processing	Awaiting external processing of the request. Please wait	It is necessary to wait

Codes from external alternative payment systems

Code	Message	Description	Action
20000	General decline	Operation was declined for an unknown reason	Resend the request.
20100	Declined by external provider	Operation was declined by PSP without explanation	Resend the request.
20101	Decline due to amount or frequency limit	Operation was declined due to limitation of amount or frequency	Correct the request before resending or resend the request later
201011	Decline due to amount limit	Operation was declined due to limitation of amount	Correct and resend the request.
201012	Decline due to amount limit per period for the customer	Operation was declined due to limitation of payment amount per period for a customer	Resend the request later.
201013	Decline due to frequency limit	Operation was declined due to limitation of payment attempts frequency	Resend the request later.
201014	Too much declined operations per period for the customer	Operation was declined due to limitation of payment attempts frequency per period for a customer	Resend the request later.
20102	Incorrect account data entered	Operation was declined due to incorrect account data entry	Correct and resend the request.
20103	Incorrect login or password	Operation was declined due to incorrect customer login or password entry	Correct and resend the request.
20104	Password attempts entry exceeded	Operation was declined due to multiple entry of incorrect password	Resend the request.
20105	Insufficient funds on customer account	Operation was declined due to insufficient funds on the customer account	Resend the request.
20106	Customer account is no longer available	Operation was declined due to the customer account is expired or unavailable	Correct and resend the request.
20107	Customer account does not support requested currency	Operation was declined due to the customer account does not support requested currency	Correct and resend the request.
20109	COF payment registration or customer payment data saving is not approved by external provider	COF payment registration or customer payment data saving is not approved by external provider	Resend the request later.
20201	Restrictions for the customer account	Operation was declined due to restrictions on customer account. Contact the PSP	Correct and resend the request.
20202	PSP system is unavailable	Operation was declined due to the unavailability of PSP. Please try again later	Resend the request.
20203	Compromised customer account	Operation was declined due to a special response from the bank: customer account was compromised	No action required.
20204	Crediting this customer account is blocked	Operation was declined. The customer account is not allowed to perform crediting. Contact the PSP	Correct and resend the request.
20205	Payment method is not available for customer country	Payment method is not available for customer country	No action required.
20206	Difficulties on the mobile operator side	Operation was declined due to the technical problems on the mobile operator side	Resend the request later.
20301	Account owner cancelled operation	Operation was declined by the account owner	Resend the request.
20302	Unacceptable password	Password does not meet the requirements. Please try another	Correct and resend the request.
20303	Customer is not permitted to perform the action	Request is prohibited due to lack of permits	Correct and resend the request.
20304	Incorrect amount paid	Operation was declined due to incorrect amount paid by a customer	Resend the request.
20401	Declined by PSP risk system	Operation was declined by PSP risk department. Do not show this message to a customer	Correct and resend the request.
20402	Suspicious operation	Operation was declined by PSP anti-fraud system	No action required.
20501	Refer to acquirer	Operation was declined due to incorrect interaction with PSP	Contact the technical support.
20502	Error during operation validation	Operation was declined during the operation validation process	Correct and resend the request.
20503	Incorrect acquirer settings	Operation was declined due to incorrect settings. Contact the acquirer	Contact the technical support.
20504	Insufficient funds on acquirer balance	Operation was declined due to insufficient funds on the acquirer balance	Contact the technical support.
20601	Try again	Operation was declined. Please try again	Resend the request.
20602	Time-out	Operation was declined due to time-out. Please try again	Resend the request.
20603	Operation could not be authorized. Try again later	Operation cannot be authorized now. Please try again later	Resend the request.
20604	Notification is not delivered	Operation was declined. Notification cannot be delivered	Contact the technical support.
20701	Wrong requests sequence	Operation was declined due to incorrect sequence of requests	Correct and resend the request.
20702	Invalid request. Try again	Operation was declined due to malformed format of the request	Contact the technical support.
20703	Invoice not found	Operation was declined. Invoice was not found in the system	Contact the technical support.
20705	Merchant account is blocked	Operation was declined due to the merchant’s account being blocked	Contact the technical support.
20706	Operation not supported by provider	Operation was declined because the provider does not support this type of operation	Contact the technical support.
20801	Payment provider approved but did not process the operation	Payment provider approved but did not process the operation	Contact the technical support.
20802	The payment provider did not confirm neither successful nor negative status of the payment transaction	The payment provider cannot confirm status of the payment	It is necessary to wait
29999	Awaiting processing	Awaiting external processing. Please wait	It is necessary to wait

Codes from merchants

Code	Message	Description	Action
30000	Operation was declined by merchant	Operation processing was declined by merchant	No action required.
30100	Operation was declined by merchant for an unknown reason	Operation processing was declined by merchant for an unknown reason	No action required.
30301	Merchant did not confirm operation processing	Operation processing was not confirmed by merchant	No action required.
30302	Merchant did not respond during the operation confirmation process	Merchant did not respond during the operation confirmation process	No action required.
30303	The amount or currency confirmed by the merchant is different from the requested one	The amount or currency confirmed by the merchant is different from one in the request	No action required.
30401	Empty draws list	The list of amounts available for payment is empty	No action required.